Contacting us

For any question about this policy, or to exercise the rights described in section 10, write to support@albotaxi.com.

Account information

• Phone number — required. It is your login; there is no email or password. We verify it with a one-time code (OTP) sent by SMS to confirm the number is yours and to prevent fake accounts.
• Full name — required, so your driver knows who they are picking up.
• Email address — optional. You can add or change it until it is verified.
• Profile photo — optional for passengers. Required for drivers, who cannot go online without a valid photo.
• Gender — optional. It is used only to match Lady Driver requests and is never shown publicly.
• Referral code — if a friend invited you and you enter their code at signup.

Content you create

• Saved addresses such as Home and Work, and your recent destinations.
• Messages you send to your driver or passenger through in-app chat.
• Star ratings and any optional comment you leave at the end of a trip.
• Notes you add to a ride request for the driver.
• Emergency contacts you add in Account → Safety, so SOS has someone to alert.

Trip data

• Pickup point, destination, and any extra stops you add (up to two).
• Vehicle type chosen (Car or Motorcycle) and service category.
• The price you propose, the offers and counter-offers exchanged, and the price finally agreed.
• The payment method you select (cash or mobile money) and whether you applied Wallet credit.
• A record of every completed trip — date, driver, route and price — kept in your Ride History and filterable by Today, 7 days or 30 days.
• Wallet transactions: referral rewards, bonuses, ride change, promotions and ride discounts.

Location data

• Your device location while you are using the app, to fill in your pickup point automatically.
• Your driver's live location while a trip is active, shown to you on the map.
• For drivers, live location while online, so nearby requests can be offered to you.
• Demand zones show drivers where riders are currently waiting. They are off by default, show only live pending requests rather than any historical pattern, and refresh every 45 seconds while switched on.
• While SOS is active, your live coordinates are shared for as long as the alert continues.

Verification documents

• Driving licence number and expiry date, which must remain valid for at least 30 days.
• National ID, a selfie holding that ID, vehicle registration, transportation permit and insurance certificate.
• A profile photo, which is required to go online and which passengers do see.
• Vehicle details: licence plate, brand, model, year, colour and passenger capacity.

Payment and earnings information

• Your mobile money provider and number. This number is shown to your passenger during a trip so they can pay you directly.
• Proof of payment you upload when topping up your Wallet, which our team reviews before crediting it.
• Commission deducted from your Wallet after each completed trip, and your totals for today, this week and this month.
• Your service category, trip count, rating, and referral progress.

Purposes

• To create and secure your account, and to verify that a phone number belongs to you.
• To match ride requests with nearby drivers and let you exchange offers.
• To show each party who they are travelling with — name, photo, rating, vehicle and plate.
• To calculate a suggested fare, apply any Wallet discount, and show the final amount to pay.
• To verify driver documents and decide whether to approve an application.
• To operate the Wallet, referral programme and bonuses, and to deduct platform commission.
• To run safety features: SOS, live tracking, trip sharing and arrival notifications.
• To send you ride updates, wallet credits and promotions through notifications.
• To investigate misuse, resolve disputes, and comply with legal obligations.

Recipients

• Your driver or passenger — the limited details needed for the trip: name, rating, photo, and for drivers the vehicle and plate. Drivers also see the passenger's phone number in order to make contact.
• Your emergency contacts — alerted with your situation when you, as a passenger, hold SOS.
• Nearby ALBO drivers — when a driver holds SOS, other online drivers within range are alerted so help can reach them physically. You can see who was notified and who responded.
• Anyone you send a trip link to — you choose the recipients. The link opens in any browser without an app or account and stops updating once the trip is completed or cancelled.
• Service providers that help us operate the app, such as SMS delivery, mapping and hosting, acting on our instructions.
• Authorities, where we are legally required to do so or where it is necessary to protect someone's safety.

Consequences for your data

• We do not collect or store card numbers, and there is no card payment in the app.
• We record which method you chose and the amount agreed, but the payment itself happens between you and your driver.
• The Wallet is a record of credits, not a bank account, and its balance cannot be withdrawn as cash.

In the app

• Update your name, email, photo or gender at any time in Account → Personal Info.
• Switch the app between English and French in Account → Language.
• Manage what you share in Account → Login & Privacy.
• Add, change or remove emergency contacts in Account → Safety.
• Leave the Wallet toggle off if you would rather not apply credit to a ride.
• Delete your account permanently at the bottom of the Account page, or simply log out.

Note on your phone number

Your phone number cannot be changed in the app, because it is the identifier your account is built on. Contact support@albotaxi.com if it needs to change.

Retention

• Account and trip information is kept for as long as your account exists, so that your Ride History and Wallet balance remain available to you.
• Driver verification documents are kept while you are an approved driver, and afterwards where we must retain them to meet legal or insurance obligations.
• When you delete your account, we delete or anonymise your personal information, except records we are required to keep by law or need to resolve an open dispute.
• A shared trip link stops working as soon as that trip is completed or cancelled.

Security

Access to your account is protected by one-time SMS verification rather than a password you could reuse elsewhere. We restrict internal access to driver documents to the team that reviews them.

Children

ALBO Taxi is not intended for people under 18. If you believe a minor has created an account, contact support@albotaxi.com and we will remove it.

Changes to this policy

If we change this policy we will update the date shown at the top of this page, and where the change is significant we will tell you in the app.