Get Started

1. Open the app, select country code, enter your phone number, accept the Terms and Privacy Policy, then tap Continue.
2. Verify your number with the OTP sent by SMS to confirm account ownership and prevent fake accounts.
3. Choose I want to ride. If you have a referral code, add it at signup.
4. Enter your full name to complete signup. No email or password required.

Open Account from the side menu or bottom navigation any time to update personal info, switch language, control privacy, and save addresses like Home and Work.

Ride updates, wallet credits, and promotions land in Account -> Notifications — tap any one for details, or mark them all read at once.

To sign out, scroll to the bottom of Account and tap Log Out. You can also permanently delete your account there.

1. Tap Where to? on the Home screen.
2. Set pickup and destination using current location, saved addresses, or recent places.
3. Choose Car or Motorcycle.
4. Adjust the suggested fare with minus/plus as your opening offer.
5. Select Cash or Mobile Money, optionally add a note for the driver, then tap Find a Driver.

Good to know: nothing is charged at request time. Payment happens at the end of the ride directly with your driver.

1. Tap Add a stop on the route screen and enter the location.
2. Add a second stop if needed. AlboTaxi supports up to two extra stops.
3. Tap the red X to remove any stop before sending your request.

Your set price covers the full trip, including all stops, in the order you added them.

• Each offer shows driver name, rating, vehicle, and price.
• Tap Accept to confirm instantly and start pickup.
• Tap X to ignore an offer card and keep waiting.
• Use Counter-offer to send a revised amount, including quick add buttons like +500 FC and +1000 FC.

If no offers arrive, you can raise your offer, keep waiting, or cancel.

1. Follow your driver's approach on the live map with driver details and plate number.
2. Get an arrival notification when the driver reaches pickup.
3. Use Call Driver or Discussion for in-app communication.

If your route includes stops, trip progress is shown as Pickup -> Stop 1 -> Stop 2 -> Destination, with notifications at each stage.

Share Live Location and SOS are always available on the trip screen for quick safety access.

• Cash: pay the driver in cash at trip completion.
• Mobile Money: pay via M-Pesa, Airtel Money, or Orange Money using the number shown on screen.

The screen always shows the exact Amount to pay the driver — the number you see is the final number, no surprises.

If you paid in cash and the driver owed you change, they can credit that amount to your Rewards Wallet instead of handing over coins, shown as a Ride change credit. This is optional — you can always ask for the coins instead — and the maximum credited this way is 5,000 FC per ride.

1. Rate your driver from 1 to 5 stars.
2. Add an optional comment and submit your rating.
3. View completed rides in Account -> Ride History with filters for Today, 7 days, and 30 days.

Your first completed ride can trigger a welcome wallet credit. See section 8.

Wallet credit sources: referral rewards (see section 9), first-ride bonus, ride change from a driver, and occasional promotions.

First-ride bonus: every new customer who did not use a friend's referral code at signup earns 1,000 FC automatically after completing their first ride. If you did sign up with a friend's code, you get the larger referral reward instead (2,000 FC, see section 9) — the two don't stack.

Wallet credit cannot be withdrawn, turned into cash, or applied to a ride's price. It's a balance of what AlboTaxi has rewarded you — check it any time from Account -> Wallet.

1. Find your referral code in Wallet and tap Share Invite or WhatsApp.
2. Your friend enters your code at signup.
3. After your friend completes their first ride, rewards apply automatically.

Use the Your Referrals card in Wallet to track invited friends, pending rewards, and total earned.

1. Live tracking starts immediately while SOS remains active.
2. Your emergency contacts receive alerts from Account -> Safety -> Emergency Contacts.
3. Tap Mark as Safe when the situation is resolved to stop emergency tracking.

Set up at least one emergency contact in advance so SOS always has someone to notify.

• During an active trip, tap the share icon to generate a private tracking link.
• Send it through WhatsApp, SMS, or any messaging app.
• Recipients can open it in a browser without an app or account.
• The link stops updating automatically when the trip ends or is cancelled.